| Name | Description | Type | Additional information |
|---|---|---|---|
| CaseId |
Return value CaseId |
integer |
None. |
| ServiceId |
Service ID to enqueue into |
integer |
Required |
| ServiceIdExtRef | string |
None. |
|
| CustomerId |
Existing Customer ID (optional) |
integer |
None. |
| ExtRef |
ExtRef (Sometimes used for mobile # if no customer record is attached) |
string |
Max length: 200 |
| Notes |
Case Notes |
string |
Max length: 4000 |
| Subject |
Case Subject line |
string |
Max length: 100 |
| ClassificationCode |
Classification Code |
string |
None. |
| AutoClose |
Enqueue and close the case (for statistics). Default false |
boolean |
None. |
| CustomProperties |
Collection of all custom properties for this case process |
Dictionary of string [key] and string [value] |
None. |
| ProcedureExtRef | string |
None. |
|
| ProcedureOptionExtRef | string |
None. |