| Name | Description | Type | Additional information |
|---|---|---|---|
| AgentName |
Agent Name (first + last) |
string |
Max length: 50 |
| StatusId |
Status Id (0=SignedOut;1=Idle;2=Available;3=InService;4=BackOffice;5=WrapUp;6=Reception) |
integer |
None. |
| AgentStatus |
Status Description |
string |
Max length: 100 |
| LocationName |
Location/Counter Name |
string |
Max length: 50 |
| FunctionName |
Function Name |
string |
Max length: 50 |
| ServiceCount |
Number of customers served |
integer |
None. |
| AvgServiceTime |
Average service time (seconds) |
integer |
None. |
| TotalServiceTime |
Total service time (seconds) |
integer |
None. |
| AvgWaitTime |
Average waiting time (seconds) |
integer |
None. |
| MaxWaitTime |
Maximum waiting time (seconds) |
integer |
None. |
| IdleTime |
Idle Time (Idle/Available) (seconds) |
integer |
None. |