| Name | Description | Type | Additional information |
|---|---|---|---|
| UnitId |
Unit Id |
integer |
None. |
| UnitName |
Unit Name |
string |
Max length: 50 |
| UnitDescription |
Unit Description |
string |
Max length: 250 |
| UnitTypeId |
Unit Type Id |
integer |
None. |
| ParentUnitId |
Parent Unit Id |
integer |
None. |
| UnitLevel |
Unit Level (0=root unit) |
integer |
None. |
| ServiceCount |
Realtime - Number of customers being served |
integer |
None. |
| AvgServiceTime |
Realtime - Average service time (seconds) |
integer |
None. |
| WaitCount |
Realtime - Waiting customer count |
integer |
None. |
| AvgWaitTime |
Realtime - Average waiting time (seconds) |
integer |
None. |
| UsersAvail |
Realtime - Agents available |
integer |
None. |
| LocationsInUse |
Realtime - Counters in use |
integer |
None. |
| Locations |
Realtime - Total counters |
integer |
None. |
| TodayCount |
Number of customers today |
integer |
None. |
| TodayServiceCount |
Number of customers served today |
integer |
None. |
| TodayWaitCount |
Number of customers waited today |
integer |
None. |
| TodayAbandonCount |
Number of customers abandoned today |
integer |
None. |
| TodayAvgWaitTime |
Average waiting time today (seconds) |
integer |
None. |
| TodayAvgServiceTime |
Average service time today (seconds) |
integer |
None. |
| TodaySLA |
Number of customers waited today under the target wait time |
integer |
None. |
| IsInWorkHours |
Is the unit within working hours (from Working Hours cache) |
boolean |
None. |
| WaitingTimeTarget |
Waiting time target in seconds (used for high-lighting high wait times) Based on Maximum Waiting Time Target with failover to Waiting Time Critical in Service Profiles in this unit |
integer |
None. |