GET Statistics/Units/{uid}/Services/{sid}/Agents

Get Agent level statistics for a Unit and optional service

Request Information

URI Parameters

Name	Description	Type	Additional information
uid	Unit Id	integer	Required
sid	Service Id (1=all)	integer	Required

Body Parameters

None.

Response Information

Resource Description

Table of Statistics

Collection of StatisticsAgentResult

Name	Description	Type	Additional information
AgentName	Agent Name (first + last)	string	Max length: 50
StatusId	Status Id (0=SignedOut;1=Idle;2=Available;3=InService;4=BackOffice;5=WrapUp;6=Reception)	integer	None.
AgentStatus	Status Description	string	Max length: 100
LocationName	Location/Counter Name	string	Max length: 50
FunctionName	Function Name	string	Max length: 50
ServiceCount	Number of customers served	integer	None.
AvgServiceTime	Average service time (seconds)	integer	None.
TotalServiceTime	Total service time (seconds)	integer	None.
AvgWaitTime	Average waiting time (seconds)	integer	None.
MaxWaitTime	Maximum waiting time (seconds)	integer	None.
IdleTime	Idle Time (Idle/Available) (seconds)	integer	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "AgentName": "sample string 1",
    "StatusId": 2,
    "AgentStatus": "sample string 3",
    "LocationName": "sample string 4",
    "FunctionName": "sample string 5",
    "ServiceCount": 6,
    "AvgServiceTime": 7,
    "TotalServiceTime": 8,
    "AvgWaitTime": 9,
    "MaxWaitTime": 10,
    "IdleTime": 11
  },
  {
    "AgentName": "sample string 1",
    "StatusId": 2,
    "AgentStatus": "sample string 3",
    "LocationName": "sample string 4",
    "FunctionName": "sample string 5",
    "ServiceCount": 6,
    "AvgServiceTime": 7,
    "TotalServiceTime": 8,
    "AvgWaitTime": 9,
    "MaxWaitTime": 10,
    "IdleTime": 11
  }
]