GET Statistics/Units?UnitType={UnitType}&UnitLevel={UnitLevel}&ParentUnitId={ParentUnitId}

Get Wait and Service counts and time statistics for each unit

Request Information

URI Parameters

Name	Description	Type	Additional information
UnitType	Unit Type Id. optional.	integer	None.
UnitLevel	Unit Level, 0 based. optional	integer	None.
ParentUnitId	Parent's Unit Id. optional	integer	None.

Body Parameters

None.

Response Information

Resource Description

Table of Statistics

Collection of StatisticsUnitResult

Name	Description	Type	Additional information
UnitId	Unit Id	integer	None.
UnitName	Unit Name	string	Max length: 50
UnitDescription	Unit Description	string	Max length: 250
UnitTypeId	Unit Type Id	integer	None.
ParentUnitId	Parent Unit Id	integer	None.
UnitLevel	Unit Level (0=root unit)	integer	None.
ServiceCount	Realtime - Number of customers being served	integer	None.
AvgServiceTime	Realtime - Average service time (seconds)	integer	None.
WaitCount	Realtime - Waiting customer count	integer	None.
AvgWaitTime	Realtime - Average waiting time (seconds)	integer	None.
UsersAvail	Realtime - Agents available	integer	None.
LocationsInUse	Realtime - Counters in use	integer	None.
Locations	Realtime - Total counters	integer	None.
TodayCount	Number of customers today	integer	None.
TodayServiceCount	Number of customers served today	integer	None.
TodayWaitCount	Number of customers waited today	integer	None.
TodayAbandonCount	Number of customers abandoned today	integer	None.
TodayAvgWaitTime	Average waiting time today (seconds)	integer	None.
TodayAvgServiceTime	Average service time today (seconds)	integer	None.
TodaySLA	Number of customers waited today under the target wait time	integer	None.
IsInWorkHours	Is the unit within working hours (from Working Hours cache)	boolean	None.
WaitingTimeTarget	Waiting time target in seconds (used for high-lighting high wait times) Based on Maximum Waiting Time Target with failover to Waiting Time Critical in Service Profiles in this unit	integer	None.

Response Formats

application/json, text/json

Sample:

[
  {
    "UnitId": 1,
    "UnitName": "sample string 2",
    "UnitDescription": "sample string 3",
    "UnitTypeId": 4,
    "ParentUnitId": 5,
    "UnitLevel": 6,
    "ServiceCount": 7,
    "AvgServiceTime": 8,
    "WaitCount": 9,
    "AvgWaitTime": 10,
    "UsersAvail": 11,
    "LocationsInUse": 12,
    "Locations": 13,
    "TodayCount": 14,
    "TodayServiceCount": 15,
    "TodayWaitCount": 16,
    "TodayAbandonCount": 17,
    "TodayAvgWaitTime": 18,
    "TodayAvgServiceTime": 19,
    "TodaySLA": 20,
    "IsInWorkHours": true,
    "WaitingTimeTarget": 22
  },
  {
    "UnitId": 1,
    "UnitName": "sample string 2",
    "UnitDescription": "sample string 3",
    "UnitTypeId": 4,
    "ParentUnitId": 5,
    "UnitLevel": 6,
    "ServiceCount": 7,
    "AvgServiceTime": 8,
    "WaitCount": 9,
    "AvgWaitTime": 10,
    "UsersAvail": 11,
    "LocationsInUse": 12,
    "Locations": 13,
    "TodayCount": 14,
    "TodayServiceCount": 15,
    "TodayWaitCount": 16,
    "TodayAbandonCount": 17,
    "TodayAvgWaitTime": 18,
    "TodayAvgServiceTime": 19,
    "TodaySLA": 20,
    "IsInWorkHours": true,
    "WaitingTimeTarget": 22
  }
]